> ## Documentation Index
> Fetch the complete documentation index at: https://docs.repllix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbox

> Manage customer conversations across channels from one place.

This page explains how to monitor and handle conversations in your unified inbox.

## Inbox features

* Unified conversation list
* Search and filtering
* AI and human handling states
* Full conversation history

## Work in the inbox

1. Open **Inbox**.
2. Select a conversation.
3. Review context and latest messages.
4. Reply or hand off based on your workflow.
5. Confirm the conversation status.

## Daily workflow tips

* Prioritize active conversations first.
* Use filters to reduce response time.
* Keep handoff usage consistent across the team.