> ## Documentation Index
> Fetch the complete documentation index at: https://docs.repllix.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Tickets

> Manage escalated support issues with priority and status tracking.

This page explains how ticket workflows help your team handle escalated customer issues.

## Ticket workflow

* Tickets can be created from escalations
* Priority and status are tracked
* Tickets can be filtered and reviewed by your team

## Work with tickets

1. Open **Support Tickets**.
2. Filter by status, priority, or escalation type.
3. Open a ticket and review full context.
4. Update status as work progresses.
5. Close or resolve when complete.

## Operational tips

* Use consistent status definitions.
* Review urgent items first.
* Link ticket resolution back to knowledge updates.