Skip to main content
This page covers how to add business content and keep your agent responses accurate.

​
Available knowledge sources

  • Files
  • Text entries
  • Q&A entries
  • Connected integrations when available

​
Add knowledge content

  1. Open Knowledge Base.
  2. Choose the content type you want to add.
  3. Upload or enter your content.
  4. Train new content.
  5. Test key questions in Test Agent.

​
Keep quality high

  1. Review content regularly.
  2. Remove outdated or duplicate entries.
  3. Retrain after major updates.