Inbox features
- Unified conversation list
- Search and filtering
- AI and human handling states
- Full conversation history
Work in the inbox
- Open Inbox.
- Select a conversation.
- Review context and latest messages.
- Reply or hand off based on your workflow.
- Confirm the conversation status.
Daily workflow tips
- Prioritize active conversations first.
- Use filters to reduce response time.
- Keep handoff usage consistent across the team.