Ticket workflow
- Tickets can be created from escalations
- Priority and status are tracked
- Tickets can be filtered and reviewed by your team
Work with tickets
- Open Support Tickets.
- Filter by status, priority, or escalation type.
- Open a ticket and review full context.
- Update status as work progresses.
- Close or resolve when complete.
Operational tips
- Use consistent status definitions.
- Review urgent items first.
- Link ticket resolution back to knowledge updates.